Privacy Policy

Strong Household Movers respects your privacy and is committed to protecting the personal information you provide when using our website, requesting an estimate, booking moving services, communicating with our team, or making a payment.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your first and last name
• Email address
• Phone number
• Loading and unloading addresses
• Move date and arrival preferences
• Home size and moving-service details
• Information about stairs, storage areas, or specialty items
• Additional information you provide about your move

How We Use Your Information

We use your information to:

• Prepare moving estimates and recommendations
• Schedule and manage moving services
• Confirm and communicate about your booking
• Send service-related emails and text messages
• Process deposits and payments
• Provide customer support
• Improve our website and services
• Maintain business, accounting, and legal records

Payments

Online payments and deposits are processed through Stripe. Strong Household Movers does not store your full credit or debit card information on our servers.

Payment information submitted through Stripe is handled in accordance with Stripe's own privacy and security practices.

Text Messages and Email

If you provide your phone number or email address, we may use that information to send booking confirmations, move updates, scheduling information, payment information, and other communications related to your requested services.

Message and data rates may apply to text messages depending on your mobile carrier.

Information Sharing

We do not sell your personal information.

We may share information with service providers when necessary to operate our business, including payment processors, communication providers, website hosting providers, and other companies that help us provide our services.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, or legal rights.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as your browser type, device information, IP address, pages visited, and general website usage information.

We may use cookies or similar technologies for website functionality, security, analytics, advertising, and improving the customer experience.

Google Services

Our website may use Google services such as Google Maps, Google Places, analytics, advertising, or related tools. Information processed by those services may also be subject to Google's privacy policies.

Data Security

We use reasonable administrative and technical measures to protect customer information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain booking, communication, transaction, and customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Your Choices

You may contact us to request that we update or correct personal information associated with your booking.

You may also request to stop receiving non-essential communications from us. Certain transactional communications, such as booking confirmations or important service updates, may still be necessary while we are providing services.

Children's Privacy

Our moving services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.

Contact Us